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Cancellation & Refund Policy

Last updated: December 2025

This Cancellation & Refund Policy applies to all digital purchases made on EPHIKO. As a platform offering intangible digital services, we have a strict policy to ensure fairness and transparency.

1. Nature of Services

All services offered on EPHIKO are 100% Digital. These include:

• Premium Business Listings & Verification Badges
• Top Ranking & Recommendation Slots
• Digital Ad Space & Banners
• Ephiko Hub Premium Access

2. Cancellation Policy

Subscription Renewal: You may cancel the renewal of any recurring usage or subscription at any time via your Dashboard Settings or by contacting support. This will stop future billing.

Current Period: Cancellation does not generate a refund for the currently active billing period, as the digital service has already been provisioned for that duration.

3. Refund Policy (All Sales Final)

Due to the immediate nature of digital service activation (e.g., your business gets instant "Verified" status or "Top Rank" visibility upon payment), ALL SALES ARE FINAL.

We generally do not offer refunds for "change of mind" or "accidental purchases" once the service benefits have been activated.

4. Exceptional Refunds

We will only consider a full refund request under the following specific technical circumstances:

• Double Charge: If a technical error caused your card/account to be charged twice for a single transaction.
• Service Failure: If the specific premium feature (e.g., Badge or Rank) was not reflected on your profile due to a platform failure within 48 hours of successful payment.

5. Refund Timeline

If a refund is approved by our team:

• The refund will be initiated to the original payment source (Credit Card, Debit Card, UPI, or Wallet).
• The amount typically reflects in your account within 5-7 business days, depending on your bank's processing time.

6. Contact for Refunds

For any billing discrepancies, please reach out immediately with your Transaction ID:

Email: Info@ephiko.com