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Service Delivery Policy

Last updated: December 2025

This Service Delivery Policy outlines how "Delivery" works for the digital services purchased on EPHIKO.

1. No Physical Shipping

EPHIKO creates and hosts digital assets (Listings, Ads, Profiles). We do NOT utilize any physical shipping or logistics services. No physical product will be mailed to your address.

2. Service Activation Timelines

We strive for instant gratification. Here is when you can expect your services to go live:

• Free Business Listings: Activated immediately after profile creation.
• Ephiko Hub Posts: Published instantly to the community feed.
• Premium Plans (Standard/Premium/Elite): Services such as Verified Badges, Rank Boosts, and Tags are activated INSTANTLY upon successful payment confirmation from our gateway partner (Razorpay).
• Promotional Ads & Banners: Due to a quick manual review for policy compliance (to ensure no prohibited content), Ads typically go live within 1-2 hours of payment during business hours.

3. Confirmation of Delivery

Upon successful activation of your service, you will receive:

• An Instant Notification on your Dashboard / App Screen.
• A Confirmation Email/SMS sent to your registered contact details.

4. Support for Delays

If you have made a payment but do not see the service activated within the timelines mentioned above, please check your network connection or contact us immediately.

Support Email: Info@ephiko.com